Is there any Dress Code in the New Sanno? |
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A: Dress and appearance in all areas of the hotel must be non-offensive, neat, clean and appropriate to time, place and function. The fine dining restaurant, Wellingtons, requires appropriate dress for both men and women. For special events, attire is as appropriate or specified for the event. Common area (all public areas) dress requirements are;
Fishnets, tank tops, undershirts or undergarments worn as outerwear are prohibited. Head ware such as hats or caps will not be worn in the restaurants, lounge, or ball-room. Bandannas and other related head wear are prohibited. No outer garments bearing obscene or discriminatory designs.
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What time can I check-in the hotel room? |
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A: Check-in time is 3:00 p.m. daily. Due to occupancy demand, early arrivals cannot be assured of receiving their reserved accommodations prior to 3:00 p.m.
Check-out time is by 12:00 noon. Late check-out is normally not possible; however, luggage may be checked with the Bell Desk after vacating the room.
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Why are your rooms always booked on the week-end? |
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A: Demand for week-end rooms is extremely high as most of our guests work Monday through Friday. With only 149 rooms we fill up very quickly, so if possible try to make your reservations several months in advance. The situation is constantly changing and by calling back there may have been cancellations allowing you to get a room. We also offer packages of a room and dinner in Wellington's or Kikuya's which are usually available much longer.
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I am an authorized ID card holder, can my guest enter the hotel without me? |
A: No. All guests who wish to gain access to New Sanno property must be escorted by authorized ID Card holder.
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What type of ID do my guests need to enter the hotel? |
A:
| * |
(1) Active Duty Military ID card |
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(2) Retired Military ID card |
| * |
(3) Active DOD Civilian ID card (CAC) |
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(4) Japanese Nationals (valid picture ID), EX: drivers license, passport |
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(5) Non Japanese Nationals; Passport, Alien Registration Card |
| * |
(6) Reserve Military ID card |
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(7) Third State Nationals;(Passport) |
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(8) U.S. Embassy Access ID |
* NOTE: Must be SOFA Sponsored, on Official Orders to this region, or on Environmental and Morale Leave.
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I am active duty is my civilian friend eligible to stay with me at the New Sanno? |
A: Yes. Visitors with valid forms of identification can stay with hotel guest. However, they must be signed in at the reservation desk at check in or with Security any other time. They will be issued a visitor pass as applicable.
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I made a reservation on line. Why don't I have any reservation? |
A: The on line reservation form is ONLY a request. It is not a reservation until you receive a confirmation from the reservation desk.
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Are the hotel rooms smoking or non-smoking? |
A: All rooms in the New Sanno are non-smoking.
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If I cannot make a reservation at The New Sanno, can you offer any other hotel? |
A: Yes, just ask the Reservations desk or the Front Desk for assistance.
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Do I need to bring any electronic adaptor?
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A: We provide 100 volts here at the New Sanno Hotel, so you do not need any
type of adaptors. The outlets here are just like in the States.
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What type of Internet Connectivity you have? |
A: Public Area:
Wireless Internet Connectivity is available free of charge.
Guest Rooms:
Wireless Internet Connectivity is available free of charge.
Also an internet modem is installed in your room located next to the TV.
Just plug the LAN cable into your computer and follow the instruction on
the last page of the room folio.
Conference Rooms:
Wireless and LAN capabilities.
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Does the New Sanno have gift certificates? |
A: Yes, We do have gift certificates.
Q: How do I purchase gift certificates?
A: Gift certificates can be ordered by telephone, e-mail or in person.
POC: By e-mal: negishi.hiromitsu@thenewsanno.com
By Phone: (DSN) 229-7213, 7234, 7236 or 7237
Q: What can the gift certificate be used for?
A: The gift certificates can be used only for Lodging, All restaurants &
Bar and Sutter's General Store.
The gift certificates can not be used at Navy Exchamge, Jewelry Shop, Beauty Salon and Hashimoto Gift Shop.
Q: What is the method of purchase?
A: Credit Card (VISA, MASTER, AMEX, DISCOVER), Cash & Check
Q: Do gift certificates have an expiry date?
A: The gift certificates are valid for one year.
Q: In what denominations are gift certificates sold?
A: The gift certificates can be purchased in any amount you want.
Q: Can gift certificates be redeemed for cash?
A: The gift certificates cannot be redeemed for cash and should be used services at the New Sanno.
Q: Can I return a gift certificate?
A: Gift certificates are non-refundable.

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ADVISORY BOARD MEMBERS |
| Name/Rank/Service |
Rep Title |
Phone |
| Lt Col David Honchul (P) Vacant (A) |
Chairman |
225-4148 |
| Mrs. Angie Johnson (P) |
Secretary |
225-4148 |
| Lt Col Douglas Smith (P) |
USFJ Officer |
225-4665 |
|
Vacant(A) |
USFJ Officer |
. |
| SMSgt Kevin Shaffer (P) |
USFJ Enlisted |
225-2885. |
| 1SG Elizabeth Cornejo (A) |
USFJ Enlisted |
225-6752 |
| Vacant (P) |
USFJ Civilian |
. |
| Vacant (A) |
USFJ Civilian |
. |
| Lt Col David Dusseau (P) |
USFJ/ 5AF Legal Advisor |
225-7717 |
| Maj Paul Welling (A) |
USFJ/ 5AF Legal Advisor |
225-7717 |
| SMSgt Jodi Hayes (A) |
USFJ/ 5AF Legal Advisor |
225-7717 |
Mr. William Liedholm
|
Director |
229-7130 |
| Ms. Misa Miura |
Executive Specialist |
229-7132 |
| Mr. James Gough |
Food/Beverage Director |
229-7125 |
| CW3 Daron Milton (P) |
USA Officer |
263-5586 |
| CPT Dat Nguyen (A) |
USA Officer |
263-7109 |
| MAJ Doniell Garnett (A) |
USA Officer |
263-4260 |
| SSG Janet Tahraogul (P) |
USA Enlisted |
263-4574 |
| SGM Katrina Najee (A) |
USA Enlisted |
263-3028 |
| MSG John Gaines (A) |
USA Enlisted |
263-3340 |
| Mr. Cleodis May (P) |
USA Civilian |
. |
| Vacant (A) |
USA Civilian |
. |
| CDR Kenneth Marshall (P) |
USN Officer |
243-7690 |
| LCDR Harry Cheng (A) |
USN Officer |
243-8125 |
| CMDCM Paul Kingsbury (P) |
USN Enlisted |
243-7635 |
| CMDCM Martin King (A) |
USN Enlisted |
243-7058 |
| Ms. Mylechia L. Smalls |
USN Civilian |
243-5739 |
| Mr. Peter Holmes (A) |
USN Civilian |
243-8095 |
| Capt Marsha Vaughans (P) |
USAF Officer |
225-4517 |
| Vacant (A) |
USAF Officer |
. |
| MSgt Shuntesia Dupree (P) |
USAF Enlisted |
225-4881 |
| Vacant (A) |
USAF Enlisted |
. |
| Vacant (P) |
USAF Civilian |
. |
| Vacant (A) |
USAF Civilian |
. |
| Maj Michael Johnson (P) |
USMC Officer |
224-8329 |
| Vacant (A) |
USMC Officer |
. |
| GySgt Shonor Burton (P) |
USMC Enlisted |
224-8648 |
| GySgt DJ Fischbach (A) |
USMC Enlisted |
224-8412 |
| SSgt Michael Darr (A) |
USMC Enlisted |
224-8412 |
| Sgt David Gonzalez (A) |
USMC Enlisted |
224-8332 |
| SgtMaj Rodolfo Sarino (P) |
USMC Enlisted |
224-8328 |
| Mr. Stephen H. Pauli (P) |
USMC Civilian |
645-3082 |
| Mr. Edward S. Hutsell (A) |
USMC Civilian |
645-9168 |
| Mr. Richard Sacca (A) |
USMC Civilian |
645-9168 |

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